Privacy Policy

Privacy & Security Policies

Last Updated March 19, 2020

Introduction :

Welcome to Captain Pools. As a customer of Captain Pools your
trust is our most important asset. We take the protection and proper use of
your personal information seriously and are committed to protecting your
personal information in our possession.

This privacy policy applies to all websites, call centers, commercial service
centers and retail stores that are operated by Captain Pools AZ LLC or any of
its divisions or affiliates (collectively, “Captain Pools”,
“we”, “our” and “us”). Each such website is referred to in
this privacy policy as a “Site”.

In this privacy policy, we describe Captain Pools
practices for collecting, storing, using, and disclosing the personal (and
other) information that we may obtain about you through any of the Sites.
Please note that by using or accessing any of our Sites or shopping at our
retail locations, you consent to the collection, storage, use
and disclosure practices described in this privacy policy.

Information We Collect :

  • Online Purchases and Other
    Financial Transactions.
     When you
    make a purchase or engage in any other financial transaction on one of our
    Sites, you will be asked to provide information necessary to facilitate
    the transaction, such as your credit card or debit card number, expiration
    date, associated security code, telephone number, billing address, email
    address, and shipping address.
  • Program Registration. In
    connection with your registration or other interaction online with one of
    our programs (such as our Captain Pools Rewards program), you may be asked
    to provide certain personal information, such as your name, email address,
    phone number, mailing address, and to generate a user name and password.
  • Sign-Up for Emails, Newsletters
    or Other Correspondence.
     If you
    sign up on one of our Sites to receive email communications, newsletters,
    or other correspondence from us, you may be asked to provide us with your
    name, email address, and/or mailing address, along with other information
    related to your subscription or correspondence.
  • Contests, Sweepstakes, and
    Other Promotions.
     We may collect
    information about you when you participate in a promotion that we sponsor,
    such as a contest or sweepstakes (which we may sponsor alone or co-sponsor
    with one or more third parties). To participate in one of our promotions,
    you may be asked to provide your name and your email address, mailing
    address and/or other contact information. For some promotions, we may
    request other information about you as well. Note that your participation
    will be subject to the official rules of the promotion (as well as this
    privacy policy and the privacy policy of any co-sponsor).
  • Interactive Forums. You
    and other users may be allowed to post comments and other content on
    certain portions of our Sites, such as on a discussion board, blog or
    other interactive forum. We may collect any information that you or
    another user posts about you on one of our Sites, including personal
    information about you, and it may be available to all users who have
    access to the Site. Please keep this in mind when considering what information
    to post to our Sites.
  • Social Networking Activities. Our
    Sites may include the ability for you and other users to link to one or
    more social networking platforms (such as Facebook, Instagram
    or Twitter). We may receive information about you when you choose to post
    or otherwise share information about us on any of these social networking
    platforms. Note that any information that you or others post to a social
    networking platform will be accessible by any users of such platform,
    subject to its terms of service and privacy policy.
  • Usage Data. When
    you use or access any of our Sites, we may collect certain usage data
    generated by your activities on the Sites, including your purchasing
    history, pages viewed, number of bytes transferred, hyperlinks clicked, and
    other actions you take on our Sites. Each of our Sites may also track the
    URL that you visited before you come to the Site, the URL to which you
    next go, and your Internet Protocol (IP) address or mobile device
  • Location Data. Some
    of our Sites may collect information about your location, such as the
    approximate location of your IP address. Unless you provide us with your
    permission, this location data is collected anonymously in a form that
    does not personally identify you.
  • Online Information-Gathering
     As with most websites, we
    use cookies, web beacons, and other online information-gathering tools in
    connection with our Sites. These tools are intended to make using our
    Sites easier by, among other things, saving your preferences for you. We
    may also use cookies to deliver content tailored to your interests. If
    your browser is set to reject cookies, or if your browser notifies you
    that you are about to receive a cookie and you reject it, then your use of
    our Site may not be as efficient as it would be if the cookie were
  • Third-Party Integrated
     We may incorporate
    third-party ads and other third-party content on our Sites, and integrate
    other third-party offerings into the Sites, enabling certain such third
    parties to collect information about you or your online activities across
    other websites and over time through your use of our Sites. We may also
    incorporate Captain Pools ads and offerings onto
    third-party websites, enabling us to collect information about you or your
    online activities across other websites and over time through your use of
    websites with Captain Pools incorporated ads and/or offerings. Any
    information collected through such integrated technologies is collected
    directly by these third parties for use by such third parties and other
    authorized parties, subject to the privacy policies of those other
  • Online Inquiries and
     When you submit an
    inquiry or otherwise correspond through one of our Sites, you may be asked
    to provide your name, email address, and/or other personal information to
  • Careers. When
    you use our Career Center (which is operated by a third party service
    provider) and create a profile to search for a job, we collect and keep
    the following information: (a) your name, telephone number, postal
    address, and any licensing, certification or other credentials you may
    have; (b) information about your education and qualifications, (c) your
    salary expectations, (d) your availability; and (e) other information
    relevant to your possible employment, as well as any other information you
    choose to submit. This information is made
    available only to our employees involved in the recruitment process, and
    it is used only for recruitment purposes. Employees of our third party
    service provider have access to your Personal Information, but they are
    subject to privacy protection requirements, and they may only use the
    information for the purpose of providing us with necessary services and

We may keep indefinitely the information about you collected
through our Sites.

How We Use Your Information :

We may use information about you collected through our Sites for
a variety of commercial purposes.

Without limitation, we may use such information to:

  • administer
    and improve our Sites and businesses;
  • promote
    our products and services to you, as well as the products and services of
    our affiliates;
  • promote
    (and enable the promotion of) third-party products and services to you
    that we think you may find of interest;
  • deliver
    email communications, newsletters, and other correspondence to which you
  • communicate
    with you about our contests, sweepstakes and other promotions;
  • conduct
    other marketing activities;
  • process
    and respond to your application for current or future career
  • process
    membership requests when you apply or otherwise administer your
    participation in our programs;
  • communicate
    with you regarding your membership in one of our programs and facilitate
    the functioning of our programs;
  • respond
    to your inquiries and other correspondence, or request that you provide
    feedback to us;
  • we
    also use your personal information for our everyday business purposes such
    as security, payment processing, analytics, operations, fraud detection
    and prevention, reporting, making back-ups and legal compliance; and
  • fulfillment
    of orders placed through our Sites.

How We Share Your Information :

We disclose to third parties the personal (or other) information
collected about you through any of our Sites either (i)
when we have your permission to do so or (ii) in any of the following
situations (without your permission):

  • We may share the information
    collected about you within the Captain Pools family of companies, which
    means we may disclose the information collected about you to our
    affiliates (subject to the terms of this privacy policy).
  • We may disclose the information
    collected about you to our third-party contractors and partners in
    connection with their performing services or other activities in support
    of the Sites and/or our businesses (which may include, but is not limited
    to, verifying the accuracy of the information you provide to us, providing
    customer service, delivering email communications, newsletters, and other
    correspondence to which you subscribe), or their completing or confirming
    on our behalf a transaction or series of transactions that you conduct
    with us.
  • As noted above, information
    about you collected by third-party ads, content or technologies integrated
    with any of our Sites may be disclosed to such third parties.
  • We may disclose the results of
    aggregated data about you and other users of our Sites without
    restriction. In these situations, we do not disclose to these entities any
    information that could be used to personally identify you.
  • We may disclose to one or more
    third parties the information collected about you as part of a merger,
    acquisition or other sale or transfer of any of the assets or business of Captain
    Pools and/or of any of our affiliates. Please note that the entity
    receiving such information in connection with one of these transactions
    may not comply with all of the terms of this privacy policy.
  • We may disclose information
    about you to the government or to other third parties to comply with the
    law, applicable regulations, governmental and quasi-governmental requests,
    court orders, subpoenas or other legal process, such as in connection with
    suspected illegal activity associated with any of the Sites or our
    business. We reserve the right to release information collected through
    any of the Sites to law enforcement or other government officials, as we,
    in our sole discretion, deem necessary or appropriate.
  • We may also disclose
    information about you to third parties if needed to enforce any of the
    terms of use for one of our Sites or other agreements, or any
    investigation of potential violations thereof; to detect, prevent, or
    otherwise address fraud, security or technical issues; to protect against
    harm to any of the Sites; or to protect our rights, property or safety or
    the rights, property or safety of our users or others (e.g., to a consumer
    reporting agency for fraud protection).
  • We may also, in certain
    instances, disclose your personal information when we have reason to
    believe that it is necessary to identify you, contact you, to advise you
    of a product recall, detect and protect you or us from fraud or theft,
    manage information security or bring legal action to protect your rights
    or the rights of Captain Pools or others.

Updating Your Information :

You may correct or update information collected about you
through any of our Sites by contacting us at the email or mailing address noted

  • Call 1-480-907-0076
  • Email [email protected]
  • Mail your request to: Customer
    Service, 9809 E Becker Ln, Scottsdale AZ 85260

You may also access and update your information at any time by
logging into your account at:

Opting Out :

When you receive sales flyers, advertisements, direct mail, and
other promotional communications from us, including email, you will have the
opportunity to “opt out” by following the “unsubscribe” instructions in the
email you receive or by contacting us directly. We will use commercially
reasonable efforts to update our files to reflect your request as promptly as

Security :

We maintain physical, electronic and procedural safeguards to
protect the confidentiality and security of personal information transmitted to
us using the Sites. To help guard your information, our Sites use Secure
Sockets Layer (SSL). SSL encrypts your credit card number, name and address so
only Captain Pools is able to decode your information. Please note that email
is not encrypted and is not considered to be a secure means of transmitting
credit card information.

To be sure your connection is secure locate the lock icon on your browser
window. If you see an unbroken key or a closed lock (depending on your browser)
the SSL is active and your information is secure. Most browsers offer
additional security alerts as well. If for some reason you are unable to
connect to our secure server, please call us toll free at 1-480-907-0076.

We also ask customers to carefully review their accounts and immediately report
any unexpected activity to Captain Pools and your issuing bank or credit card
company. Additionally, we are asking all our customers to take measures to help
protect personal information in their online accounts, including the following:

  • Install the latest security
    updates and anti-virus software on your computer to help prevent malware
    and viruses;
  • Reset your email account
  • Use complex passwords (a
    minimum of 7 alpha/numeric cAsE sEnsitive characters);
  • Do not use the same password on
    more than one website;
  • Do not share your password with
  • Password protect your personal
    mobile device(s);
  • Sign out/log off website
    sessions so that your session is closed and cannot be accessed by another
    user on the same computer, especially when using a public computer or
    terminal; and
  • Visit these additional

Transfer of Data from Outside the United States

If you use any of our Sites from outside of the United States,
information that we collect about you through the Site will be transferred to
servers inside the United States and maintained indefinitely. By using the
Site, you consent to the transfer of data about you into the United States, as
well as the processing of such data in the United States.

Cookies, Web Beacons, and Other Similar Technologies

Our Site uses “cookie” and “web beacon”
technology. We use cookies and web beacons to identify your device, provide
website user authentication, conduct fraud prevention and management services,
distinguish you from other visitors, record your IP address and understand your
use of our Site, and identify the name of the Web site from which you linked to
Captain Pools. This information is used for fulfilling contracts with our
business partners, and to help us serve you better by improving our website
design, as well as our products, services, and promotions. We do not otherwise
track any information about your use of other websites. Information obtained
through cookies and web beacons may be shared with or obtained by service
providers on our behalf.

A cookie is a small data file that is placed on the hard drive of your computer
when you visit a website. A “session cookie” expires immediately when
you end your session (i.e., close your browser). A “persistent
cookie” stores information on the hard drive so when you end your session
and return to the same website at a later date, the cookie information is still
available. A web beacon is a small string of code that represents a clear
graphic image and is used in conjunction with a cookie.

When you visit our Site, we may use both a session and a persistent cookie.
This Captain Pools-placed cookie may contain information (such as a unique user
ID) that is used to track your usage of our Site and in some cases, your email
address. A web beacon allows us to capture certain additional types of
information about a visitor’s actions on a web site, such as a visitor’s cookie
number, the time, date, duration and number of page views, a description of the
page where the Web beacon is placed, and details about any items that were

The Captain Pools-placed cookie allows us to recognize you when you return to
our Site and provides you with access to your account information. If you save
your information with or order from us, we may also use cookies to monitor and
maintain information about your use of our Sites. If you have not saved your
information with or ordered from us, we may monitor and maintain information
about your use of our Sites in a manner that does not identify you. You can
disable cookies at any time by using your browser options; however, if you turn
off cookies, we will not be able to track your order or enable you to make a
purchase from our Sites. In addition, we will not be able to recognize you as a
registered user to allow you access to your account information.

We may use Flash Cookies (also known as Local Stored Objects) or other similar
technologies. A Flash cookie is a small data file placed on a computer using
Adobe Flash technology that may be built into your computer or downloaded by
you to your computer. We use these technologies to personalize and enhance your
online experience, facilitate processes, personalize and store your settings.
Flash cookies may help our website visitors to, for example, set volume
preference associated with a video experience, play games and perform surveys.
They help us improve our sites by measuring which areas are of greatest
interest to customers. We do not use Flash cookies for marketing or behavioral
targeting purposes. Flash cookies are different from browser cookies and the
cookie management tools provided by your browser will not remove Flash cookies.
Learn how to manage privacy and storage settings for Flash cookies. If you
disable Flash cookies or other similar technologies, please be aware that you
may not have access to certain features and services that make your online
experience more efficient and enjoyable.

Browser Do Not Track Signals
At this time, our Sites do not support “Do Not Track” preferences that
may be available in your browser for letting websites know that you do not want
them collecting certain kinds of information. Specifically, if you turn on the
Do Not Track setting on your browser, our Sites are not currently capable of
following whatever Do Not Track preferences you set. For more information about
Do Not Track, visit

Children :

Our Sites are not designed to appeal to persons under 13 years
old (“children”). We do not knowingly collect or maintain personal
information from children through our Sites, except for persistent identifiers
that may be collected through children’s sections of our Sites which (as
permitted by applicable law) we will use solely to support the internal
operations of the Sites. If we learn that any unauthorized personal information
of a child has been collected, we will take appropriate steps to delete such
information. If you are a parent or guardian and discover that your child has
provided any such personal information to us, then you may contact us at the
email or mailing address noted at the end of this privacy policy below and
request that we delete that information from our systems.

Links to Other Websites and Services :

This privacy policy only addresses Captain Pools
practices for the personal (and other) information that we may obtain about you
through any of the Sites. Please be aware that when you use or access any of
the Sites, you may be directed to other websites that are beyond our control,
and Captain Pools is not responsible for the privacy practices of third parties
or the content of linked websites. We would expect most, if not all, of these
third parties will collect information about you when you use their offerings.
However, Captain Pools is not responsible for the privacy practices of third
parties, regardless whether they are linked or otherwise connected to our
Sites. We encourage you to read the posted privacy policy and terms of use
whenever interacting with any third-party website, app, or other offering.

California Privacy Rights :

California law entitles residents to ask us for a notice
describing what categories of personal information we share with third parties
or with corporate affiliates for those entities direct marketing purposes. Captain
Pools does not provide any personal information to third parties for their own
direct marketing purposes. If you want to request a notice or have any
questions about Captain Pools privacy practices,
please contact us at [email protected].

Video Recording :

We conduct video surveillance at our stores for security, fraud
and loss prevention purposes and for incident reporting purposes. We use the
images and information from such videos only as required for such purposes and
for certain operational purposes, such as to measure traffic patterns in our

Governing Law :

By choosing to visit any of our Sites, you agree that any
dispute over privacy or the terms contained in this privacy policy will be
governed by the law of the State of Arizona, without reference to the choice of
law or conflicts of law principles thereof, and will be subject to the dispute
resolution clause contained in the terms of use applicable to the particular
Site. You also agree to abide by any limitation on damages contained in the
terms of use applicable to the Site or any other agreement that we have with

Business Transitions :

As we continue to develop our business, we may undergo a
business transition such as acquiring another company, merging with an existing
company, or selling a portion of our assets. In such transitions, customer
information is typically one of the business assets that is transferred or
acquired by a third party. In the unlikely event that Captain Pools or
substantially all of its assets are acquired or enter a court proceeding, you
acknowledge that such transfers may occur and that your personal information
can continue to be used as set forth in this Privacy Policy.

Additional Information :

If you are not comfortable shopping online (and would prefer to
make your purchase via telephone), just give us a call at 1-480-907-0076. Our
Customer Service Representatives will be happy to assist you.

Privacy Policy Updates :

We reserve the right to make changes to this privacy policy at
any time, with any such changes to be effective prospectively. Your continued
use of our Sites, or your continued business with us at our retail stores, will
indicate your acknowledgment of the changes and agreement to be bound by the
terms and conditions of the Privacy Policy, as revised.

Contact Us :

If you have any questions or comments regarding this privacy
policy or any of our Sites, you can contact us by:

  • Calling Customer Service at 1-480-907-0076
  • Emailing Customer Service
    at [email protected]
  • Writing us at: Captain Pools AZ
    LLC, 9809 E Becker Ln, Scottsdale AZ 85260, Attn: Chief Information
    Officer/Privacy Policy