Privacy Policy of Captain Pools AZ LLC

Last Updated and Effective as of: January 1, 2024

This Privacy Policy (“Privacy Policy” or “Policy”) applies to the collection and use of Personal Information by Captain Pools AZ LLC, doing business as Captain Pools, with its website located at www.captainpools.com (referred to herein as “Captain Pools,” “Company,” “we,” “us,” or “our”). The Policy describes the Company’s practices regarding the collection, use, disclosure, and protection of Personal Information based on your interactions with us, including on our website, applications, mobile apps, and other online or offline offerings (collectively, the “Services”).

You should review this Privacy Policy carefully because, by using our website and otherwise interacting with us, you agree to the terms of this Privacy Policy.

PERSONAL INFORMATION WE COLLECT–SOURCES AND CATEGORIES

We may collect your Personal Information when you visit our website (including when you complete a contact form on our website), request information about or use our services, book an appointment, interact with our website, email or call us, or when you voluntarily provide information to us through an email or phone call (including customer service calls). We also may receive information about you from third-party sources as well as from publicly available sources and online directory searches.

The categories of Personal Information we collect from these sources include the following:

Personal identifiers: name; email address; address; telephone numbers.

Commercial and financial information: records of products or services ordered or considered; payment information (including credit card information).

Internet or other electronic activity information: your device and browser type, your browsing and search history on our website, and information regarding your interaction with our website.

Geolocation Data: Latitude and longitude of location where we are providing services.

Audio information: recordings of customer service calls for quality assurance purposes.

Purposes for Collection of Personal Information

We use your Personal Information to provide you with the information you request and services that are ordered by you or on your behalf. We use the information you provide us to contact you from time to time, to provide you with information about our business, customer support, and (unless you opt out) advertisements and marketing promotions and offers about products or services we think may be of interest to you, including our services.

We also use Personal Information about your use of our website to monitor or improve our website; for internal business analysis; to prevent fraud, activities that violate our Terms of Use or another agreement with us, or that are illegal; and to protect our rights and the rights and safety of our users or others.

Disclosure of Personal Information

We generally disclose information we gather from you under this Privacy Policy to the following types of third parties and as otherwise set forth in this Privacy Policy or as specifically authorized by you:

Laws and Legal Rights: We may share your Personal Information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others.

Sale of Business: We may share or transfer your Personal Information to a third party in the event of an actual or potential sale, merger, bankruptcy, reorganization of Captain Pools, or other restructuring or in connection with a strategic investment by a third party in Captain Pools.

Outside Contractors: We may employ independent contractors, vendors, and suppliers to provide specific services and products related to our website and/or services. In the course of providing products or services to us, these Outside Contractors may have access to information collected under this Privacy Policy, including your Personal Information.

Professional Advisors: We may provide your information to professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

Third Parties Generally: We may provide to third parties information, including where such information is combined with similar information of other users of our website and/or services.

Our Use of Cookies and Analytics

We may send text files (e.g., “cookies” or other cached files) or images to your web browser. Such text files and images are used for technical convenience to store information on your computer. We may use information stored in such text files and images to customize your experience on our website and to monitor use of our website. We may also allow third parties to use cookies and collect information about your activities over time and across the Internet.

You may set your browser to notify you when you receive a cookie or block cookies. If you block cookies, you may not be able to access certain parts of our website. We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information about user activities.

Do Not Track

We do not comply with automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.

PERSONAL INFORMATION OF MINORS

Our products and services are not directed to minors under the age of 13, and we do not knowingly collect or sell the Personal Information of minors under 16.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURE

We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer, or otherwise process. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination.

CHANGES TO THIS POLICY

We will review and update this Policy as required to keep current with rules and regulations, new technologies, and security standards. We will post those changes on our website or update the Privacy Policy modification date below.

CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise any of your rights described herein, you may contact us at clean@captainpools.com.